Overview
Today
7 days
30 days
All time
⌘K
Total contacts attempted
—
— messages + — calls
Message delivery
—
— reached of — sent
Call connect rate
—
— connected of — dialled
Service satisfaction
—
— happy of — rated
Needs your attention
Urgent
— open queries & complaints
Customer messages nobody has answered yet.
Calls waiting
— leads waiting for a call
Worth calling and not yet dialled.
Delivery issue
— messages failed
Service recovery
— unhappy service customers
Rated their service visit as dissatisfied.
Sales lead conversion
—
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Delivery health
Reached Failed
Sales— of — · — failed
Merchandise— of — · — failed
Service— of — · — failed
Calls— of — · — no answer
Most-asked-about models
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Service satisfaction
— left happy
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Any source
Inbound
Outbound
| Lead | Model | Journey | Told us | Status | Last activity | Actions | |
|---|---|---|---|---|---|---|---|
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All
Inbound
Outbound
| Lead | Vehicle | Journey | Told us | Status | Date | Actions |
|---|---|---|---|---|---|---|
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—
Every row here came from "Send Test Message" on the Assistants > Whatsapp tab — staff validating a template, not a real customer. None of these are billed, and none appear on Lead Pipeline, Accessories Pipeline, or the Calling Team board.
| Lead | Template / Vehicle | Showroom | Status | Date | Actions |
|---|---|---|---|---|---|
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Every row here was sent a recruitment/hiring template — a job candidate, not a customer. Not every row has replied yet; use the Replied filter or the column below to tell them apart. These are real, billed sends; they're just kept off Lead Pipeline, Accessories Pipeline, and the Calling Team board so candidates never get mixed in with motorcycle buyers.
| Candidate | Template | Showroom | Status | Replied | Date | Actions |
|---|---|---|---|---|---|---|
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All (0)
Waiting (0)
Replied (0)
Wants a call (0)
Called (0)
Renewed (0)
Not interested (0)
| Customer | Vehicle | Journey | Policy expires | Showroom | Actions |
|---|---|---|---|---|---|
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Leads
Where customers got to
Status Mix
Conversion Funnel
Topic Signals
Most-Asked-About Models
| Campaign | Sent on | Delivery | Rate | Status | |
|---|---|---|---|---|---|
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Open
Answered
Pick a conversation to read it and reply.
General
LLM
Extraction
Knowledge Base
Advanced
WhatsApp
Handoff
Notification
General
Bot Identity
Bot Name—
Brand / Showroom—
Vehicle Tags
Session
Session TTL—
Silence Timeout—
LLM
Model
Provider—
Model ID—
Parameters
Temperature—
Top P—
Top K—
Max Tokens—
Frequency Penalty—
Presence Penalty—
Extraction
Configuration
Status—
Extraction Model—
Extracted Fields
Test Drive Date / Time Active
Home Test Drive Active
Purchase Intent Active
Finance / EMI Interest Active
Knowledge Base (RAG)
Vector Store
ProviderQdrant
Collectionvehicle_specs
Host—
Port—
Indexed Vehicles
How It Works
Each incoming message triggers a semantic search in Qdrant. Top-matching vehicle spec chunks are injected into the system prompt, giving the bot accurate grounded product knowledge.
Advanced
Auto Language Switching
Status—
Turns Threshold—
Min Chars—
Allowed Languages—
Force English—
Recovery (Interruption Check)
Status—
Max Words—
Max Chars—
Wait Window—
Place / Showroom Search
Status—
Provider—
Max Results—
WhatsApp
Cloud API
Phone Number ID—
API Version—
Verify Token••••••••
Access Token••••••••••••••••
Webhook
POST /webhookConfigure this URL in Meta → WhatsApp Business → Configuration → Webhooks.
Handoff / Call Transfer
Configuration
Status—
Provider—
Agent Number—
Messages
Success Message—
Customer Text—
Notification
Handoff Alerts
ChannelWhatsApp
Agent Number—
Retry Text—
Qualification Alerts
Notify when ready to buyEnabled
Notify on Purchase IntentEnabled
Notify on Finance OptionEnabled
All
Service
Sales
Accessories
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Monthly Reports
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What we know about customers
A rule only reaches customers whose date is on file. Nothing here is
guessed — these come from the dealership's own records, imported with
import_lifecycle_dates.py.
Rules
By template
By showroom
By assistant
Showrooms — this period
Detailed Breakdown
By template
By showroom
By assistant
Issued Invoices
Vehicle Models