Privacy Policy

At AxionConnect AI, a product operated by JSTAG Technologies Private Limited, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

a. Personal Information

• Name
• Mobile (WhatsApp) number
• Email address
• Vehicle details and models of interest

b. Dealer & User Data

• Dealer details
• Sales executive information
• Activity logs

c. Conversation Data

WhatsApp messages exchanged between customers and the dealership, including messages sent by the dealership's automated assistant, and message delivery status.

d. Device & Technical Data

• IP address
• Browser/device details
• Usage activity
• Cookies and session data

e. Shared Media

Images or documents that a dealership sends to customers, and any media a customer chooses to share in a conversation.

2. How We Use the Information

• Customer enquiry follow-up
• WhatsApp messaging and workflow processing
• Notifications & alerts
• Usage metering and billing
• Audit & compliance

3. Sharing of Data

• Authorized AxionConnect AI back-office staff
• Service providers that help us operate the platform, including Meta (WhatsApp Business Platform), cloud hosting, and AI service providers used to generate replies
• Regulatory bodies (when required)

We do not sell personal data.

4. Data Security

We use encryption, secure storage, and industry-standard protection.

5. User Rights

Request correction, deletion, or access to your data. Customers can stop receiving messages at any time by replying STOP.