Refund & Cancellation Policy

This Refund & Cancellation Policy applies to fees paid for the AxionConnect AI platform, operated by JSTAG Technologies Private Limited (“Company”, “we”, “us”). AxionConnect AI is a business-to-business service for vehicle dealerships.

Cancellation

You may request cancellation of your plan at any time by writing to info@jstag.in from your registered business email. Cancellation takes effect at the end of the billing period already started, and no further plan fees are charged after that. Access continues until then.

Refunds

Plan fees for a billing period that has already started are generally non-refundable. We will review a refund request, and refund where appropriate, if you were charged in error (for example a duplicate or incorrect charge) or if the service was unavailable to you because of a fault on our side.

Message Charges

Charges for messages already sent through the WhatsApp Business Platform are not refundable. Messages that fail to send are not counted towards usage. WhatsApp and Meta set their own message pricing and policies, which may change; these are outside our control.

How to Request a Refund

Email info@jstag.in with your dealership name, the invoice or payment reference, and the reason for the request. We review each request on its merits and reply by email.

Processing

Approved refunds are returned to the original payment method through the payment gateway used for the payment. The time taken to appear in your account depends on your bank and the gateway.